Privacy Policy for Soru

1. Introduction

Welcome to Soru. This Privacy Policy explains how Soru ("we", "us", or "our") collects, uses, stores, and protects information when you use our Soru Customer, Soru Driver, and Soru Manager/Admin applications.

By using our applications, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on the application and features you use, we may collect:

• Name or username
• Mobile phone number
• Email address, where applicable
• Password or authentication information
• Delivery and residential address
• Location information
• GPS coordinates when required for delivery or address selection
• Order information
• Payment-related information necessary to process orders
• Device information
• Firebase Cloud Messaging notification token
• Application usage and technical information

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process and manage food orders
• Deliver orders to customers
• Provide location-based delivery services
• Communicate order status and updates
• Send push notifications
• Provide customer support
• Improve application performance and reliability
• Prevent fraud, abuse, and unauthorized access
• Maintain the security of our services

4. Location Information

Soru may access location information when necessary to provide address selection, delivery, navigation, and location-based services.

Location information is used only for purposes related to the functionality of the application and delivery services.

5. Push Notifications

We use Firebase Cloud Messaging (FCM) to send notifications regarding orders, delivery updates, account information, and other service-related communications.

Your device's Firebase notification token may be stored in our database to deliver these notifications.

6. Third-Party Services

Soru uses third-party services to provide certain application functionality. These services may process information according to their own privacy policies.

• Supabase – authentication and database services
• Firebase Cloud Messaging – push notifications
• Google Maps – maps, location, and address-related services
• Payment service providers – payment processing

7. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Data is stored using third-party cloud infrastructure and appropriate security controls.

8. Data Sharing

We do not sell personal information to third parties.

Information may be shared with service providers when necessary to provide application functionality, process payments, provide delivery services, send notifications, provide maps and location services, or comply with legal requirements.

9. Data Retention

We retain information for as long as necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our services.

10. Account Deletion

Users may request deletion of their account and associated personal information by contacting us.

Upon receiving a valid deletion request, we will review the request and delete applicable account information, subject to information that must be retained to satisfy legal or legitimate business requirements.

11. Children's Privacy

Soru is not intended for children under the applicable minimum age required by law. We do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or want to request deletion of your account or personal information, please contact us.

App: Soru

Email: soru.delivery@gmail.com